Delivery and Postage
Delivery and postage of parcels are via Australia Post, and are shipped from Adelaide within 1-5 business days of payment being made, depending on the demand of orders at the time. Please be patient when waiting for goods to arrive. If you feel there is a delay in the arrival of your goods please feel free to contact us and we will try to provide you with the most current information we can.
Our Parcel Rates are Flat Rate
Parcels are calculated at a flat rate of $6 for small and $11 for large. The rate is automatically calculated for you at checkout. If you require Registered Post, this is an additional $3 flat and needs to be added to your cart. Please find Registered Post in Shipping options in the Shop.
We will post internationally but please email us for a shipping quote and invoice as you are unable to order direct from the site.
What Information we need
Please make sure your current address and information is correct at time of ordering. Please make sure if there is a change of details that you change your account and DO NOT create another account. Persons found creating another account will not be eligible for the first customer discount and will be banned from using our website.
Any orders cancelled in full before shipment has commenced will forfeit 10% of their total order cost to cover administration and service charges.
We don’t refund for change of mind of a product you have purchased, so please make sure you choose carefully. Should a product be faulty then please email me at firstname.lastname@example.org for an assessment. An assessment needs to be done before an item can be replaced or refunded.
Should an item be out of stock then the payment of that item will be refunded via Paypal or in cash with your parcel if you paid direct deposit. We will not substitute other products if a product os not available.